White-glove delivery to the room of choice, seven days a week. A confirmed 2-hour window, full unpacking and packaging removal, and a pre-call 30–60 minutes before arrival, built into every delivery as standard. What makes our 2-person white glove delivery service unique is the competency and professionalism of our delivery teams and customer services staff.
STANDARD SERVICE OFFERING
Our two-person white glove delivery offering has been developed to ensure the customer is in front of mind throughout the entire process, from the point of order through to the delivery. Every two-person delivery includes the following as standard.
Unpacking and Packaging Removal
We unpack the item, inspect it with the customer, and remove all packaging from the property.
Room of Choice Delivery
Two trained team members carry and place your product exactly where your customer wants it.
Full Order Tracking
Clients have full visibility via the AIT portal. ePOD and photo proof of delivery available in real time.
One hour pre-call & SMS communications
Your customer receives a confirmed 2-hour window on the morning of delivery. The driver calls 30-60 minutes before arrival.
Next-Day Delivery, 7 Days a Week
9pm order cut-off. Next-day delivery to 99% of the UK population, every day of the week, including weekends.
Want to know more about our service proposal?
“At AIT we never make compromises on the quality of our service. Which is why to ensure that your delivery experience is both seamless and entirely stress-free, we continually strive for excellence in all that we do.”
Technology that keeps you and your customers in control
View and amend consignments, access location scan history, review ePODs and delivery photos, and pull weekly KPI reports. Everything in one place, in real time.
Customers can share their precise delivery location via a what3words address at the point of purchase or through the AIT tracking link. Particularly valuable for rural or complex delivery addresses.
Connect your order management system directly to AIT’s platform via API or EDI, or use manual upload. Send orders, retrieve labels and ePODs, and receive real-time status updates without changing how your team works.
Let's discuss how we can support your final-mile operation.
Ready to talk to our sales team?
We’ll arrange a no-obligation call to understand your requirements, walk you through how the service works for your product type, and put together a bespoke proposal and price breakdown.
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