White-glove delivery to the room of choice, seven days a week. A confirmed 2-hour window, full unpacking and packaging removal, and a pre-call 30–60 minutes before arrival, built into every delivery as standard. What makes our 2-person white glove delivery service unique is the competency and professionalism of our delivery teams and customer services staff.
STANDARD TWO-PERSON DELIVERY
Our two-person white glove delivery offering has been developed to ensure the customer is in front of mind throughout the entire process, from the point of order through to the delivery. Every two-person delivery includes the following as standard.
Unpacking and packaging removal
We unpack the item, inspect it with the customer, and remove all packaging from the property.
Room of Choice delivery
Two trained team members carry and place your product exactly where your customer wants it.
Full order tracking
Clients have full visibility via the AIT portal. ePOD and photo proof of delivery available in real time.
One hour pre-call & SMS comms
Your customer receives a confirmed 2-hour window on the morning of delivery. The driver calls 30-60 minutes before arrival.
Next-day delivery, 7 days a week
9pm order cut-off. Next-day delivery to 99% of the UK population, every day of the week, including weekends.
Want to know more about our service proposal?
“At AIT we never make compromises on the quality of our service. Which is why to ensure that your delivery experience is both seamless and entirely stress-free, we continually strive for excellence in all that we do.”
Why leading retailers trust AIT’s two-person home delivery service
You can't have great two-person delivery without great people. Here’s what sets our delivery teams and our service apart.
Every driver is trained for the sector they serve. White goods, fragile screens, heavy furniture, gym equipment - specialist handling knowledge means fewer damaged items, fewer complaints, and fewer costly returns.
With over 20,000+ Excellent reviews and an MT Award for Home Delivery Operator of the Year 2025, the quality of our service speaks for itself - and reflects back on your brand.
Whether it’s Black Friday, January peaks, or seasonal surges, our network of 11 delivery depots, 5 sortation hubs, 5 storage and fulfilment hubs across the UK is built to absorb peaks without sacrificing lead times or service quality.
Our consumer communications
Your customers are in good hands, and to ensure that every step of their delivery is nothing but excellent, we keep them updated at all times, with notification texts and emails that you can customise in your client portal. AIT’s communication sequence is designed to keep your customers informed, reduce missed deliveries, and ensure every delivery lands first time.
AIT schedules a convenient delivery date with your customer, via the online booking portal or over the phone via the AIT call centre.
Your customer receives several notifications throughout the process, including confirmation of booking, reminder message morning before delivery and an SMS/email with a tracking link and delivery window.
Our driver calls 30-60 minutes prior to arrival to confirm with your customer.
Consumer receives a satisfaction call post delivery.
We ensure your customers enjoy the delivery experience by regularly training our staff in customer communication, proper handling of customer goods and proficiency in assembly, installation and disposal of goods.
How it works: from order to front door
A simple and straightforward process! With every step of the delivery being tracked clients receive full end-to-end tracking services, while customers can track their order using AIT's 'Track My Order' portal.
The customer places an order with the retailer/ manufacturer and the information is sent to AIT’s order management system via API, EDI, or manual upload.
AIT Home Delivery schedules a convenient delivery date with your customer, via the online booking portal or over the phone via the AIT call centre.
The goods are received into AIT's cross-dock facility, scanned and loaded into delivery vans.
The customer receives their 2-hour window, a live GPS tracking link, and a pre-call 30–60 minutes before arrival.
Two-person crew delivers to room of choice, unpacks, removes packaging, and captures ePOD in real time. Consumer signature is taken to confirm satisfaction at the point of delivery.
Let's discuss how we can support your final-mile operation.
Ready to talk to our sales team?
We’ll arrange a no-obligation call to understand your requirements, walk you through how the service works for your product type, and put together a bespoke proposal and price breakdown.
LATEST NEWS AND INSIGHTS
Keep up-to-date with the latest AIT and industry news.
