For retailers of large, bulky, or high-value products that fall within the one-person delivery threshold, AIT's one-person service delivers everything your customers expect from a specialist home delivery partner: a confirmed 2-hour window, live tracking, a pre-call before arrival, and a team trained to handle goods properly. At a cost point between parcel and two-person delivery.
WHAT'S INCLUDED
Every one-person delivery includes the following. No hidden extras.
Confirmed 2-hour delivery window
Your customers know exactly when to expect their delivery, and receive a pre-call 30-60 minutes before arrival, reducing missed deliveries.
Next-day delivery, 7 days a week
Our network covers 100% of UK postcodes next-day, with a 9PM cut-off time and delivery available seven days a week.
Unpacking and packaging removal
Packaging is removed at the point of delivery as standard, leaving the customer with the product in place and ready to use.
Full order tracking
End-to-end tracking for you and your customers, from dispatch to delivery confirmation, with live GPS tracking when out for delivery.
Delivery to the room of choice
Items are carried inside and placed where the customer needs them, not left at the kerbside or inside the front door.
Interested in adding one-person delivery to your account? We'll walk you through the service, eligibility, and pricing.
Our consumer communications
Your customers are in good hands, and to ensure that every step of their delivery is nothing but excellent, we keep them updated at all times, with notification texts and emails that you can customise in your client portal. AIT’s communication sequence is designed to keep your customers informed, reduce missed deliveries, and ensure every delivery lands first time.
AIT schedules a convenient delivery date with your customer, via the online booking portal or over the phone via the AIT call centre.
Your customer receives several notifications throughout the process, including confirmation of booking, reminder message morning before delivery and an SMS/email with a tracking link and delivery window.
Our driver calls 30-60 minutes prior to arrival to confirm with your customer.
Consumer receives a satisfaction call post delivery.
We ensure your customers enjoy the delivery experience by regularly training our staff in customer communication, proper handling of customer goods and proficiency in assembly, installation and disposal of goods.
How it works: from order to front door
A simple and straightforward process! With every step of the delivery being tracked clients receive full end-to-end tracking services, while customers can track their order using AIT's 'Track My Order' portal.
The customer places an order with the retailer/ manufacturer and the information is sent to AIT’s order management system via API, EDI, or manual upload.
AIT Home Delivery schedules a convenient delivery date with your customer, via the online booking portal or over the phone via the AIT call centre.
The goods are received into AIT's cross-dock facility, scanned and loaded into delivery vans.
The customer receives their 2-hour window, a live GPS tracking link, and a pre-call 30–60 minutes before arrival.
Two-person crew delivers to room of choice, unpacks, removes packaging, and captures ePOD in real time. Consumer signature is taken to confirm satisfaction at the point of delivery.
“At AIT we never make compromises on the quality of our service. Which is why to ensure that your delivery experience is both seamless and entirely stress-free, we continually strive for excellence in all that we do.”
The gap between parcel and two-person, filled
For many retailers, there's a product category that doesn't fit neatly at either end of the delivery spectrum. Too large, too bulky, or too high-value for a standard parcel network, but not complex enough to need two people at the door.
Traditional parcel networks are built for speed, not care. They work well for smaller items, but for large or high-value goods, the results are less predictable, with higher damage rates, missed deliveries, and a customer experience that reflects on your brand, not the carrier's.
AIT's one-person delivery service is built for that gap. It brings the same specialist handling, consumer communications, and proprietary tracking as our two-person service for consignments that qualify: under 30kg and/or 0.5cbm, and with a more cost-effective price point.
Our crews are trained to handle large, bulky, and high-value products. Items are handled correctly from depot to door, not sorted through automated parcels infrastructure.
Your customers receive the same communication sequence as our two-person service: SMS, email, pre-call, and live GPS tracking. The same standard of delivery, regardless of service tier.
For products under 30kg and/or 0.5cbm, one-person delivery offers the quality of a specialist service at an efficient price point, protecting your brand without the cost of two-person delivery for every item.
Let's discuss how we can support your final-mile operation.
Ready to talk to our sales team?
We’ll arrange a no-obligation call to understand your requirements, walk you through how the service works for your product type, and put together a bespoke proposal and price breakdown.
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