Data Privacy Notice (End customer information)
Contact details of the company
AIT Home Delivery (UK) Ltd,
Lodge Farm Industrial Estate,
Northampton,
Northamptonshire.
NN5 7US
Contact details of Data Protection Officer
If you have any questions or concerns regarding the information we hold on you, the use of your information
or would like to discuss further, please contact;
Sarah Dommett
Data Protection Officer
[email protected]
Why we collect information (purpose of processing)
The processing of data and this privacy notice relates to all end customer and client information processed
within AIT Home Delivery (UK) Ltd
| Purpose | Legal Basis | Processing Special Categories of personal data |
|---|---|---|
| Deliveries to customers who have purchased items from our client’s business | 6.1.b - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract | Not applicable – no special category information processed |
| Fulfilment of client reporting requirements for monitoring of SLAs in place | 6.1.b - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract | Not applicable – no special category information processed |
| Customer Experience Survey sent to a selection of customers to help AIT Home Delivery (UK) improve our service | 6.1.f - the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. * |
Not applicable – no special category information processed |
*you can request a copy of the Legitimate Interests Assessment from the DPO via email.
How we collect information
We process information received from our clients or suppliers about customers to enable AIT Home Delivery (UK) to deliver items purchased from the clients to a delivery address. AIT Home Delivery (UK) can
also receive the delivery information via the manufacturer of an item rather than the supplier to enable delivery of the purchased item.
These records may include:
- Basic delivery details, such as name, delivery address and contact number.
- Contact we have had with the customer, i.e. confirmation of delivery made.
- Reporting on management information.
- Complaint records
Recipients of personal data
Sometimes we may need to share personal data of end customers with the company the end customer made the purchase from. This is to allow for the effective handling of complaints and queries received from the end
customer.
Details of transfers to third countries
AIT Home Delivery (UK) do not transfer personal information outside of the EEA. If these changes, affected data subjects will be notified and measures to protect the security of such data will be explained.
AIT Home Delivery (UK) may receive customer details, as listed above, from clients outside of the EEA, where customers based in the UK have purchased items from clients based in third countries.
Retention period of your data
You can request a copy of AIT Home Delivery (UK)’s Document Management & Retention policy from [email protected] or download a version from our website.
Your rights
| Rights given under Data Protection | How to exercise your rights |
|---|---|
| The right to be informed | Read this Privacy policy about how we use your information/your customer’s information |
| The right of access | Contact our Data Protection Officer via [email protected] and we shall respond to you within 30 calendars days of receipt of proper identification. |
| The right to rectification | Contact our Data Protection Officer as above with any inaccuracies or queries |
| The right of erasure | You have the right to request that we erase your personal data or the personal data of your customer, where we were not entitled under the law to process it at that time, or the personal data is no longer necessary for the purpose it was collected. Contact [email protected] with your request |
| The right to restrict processing | Contact our Data Protection Officer as above with the request |
| The right to object | You can unsubscribe from our Customer Experience Surveys at any time by using the unsubscribe link on the invitation email or contact our Data Protection Officer as above with the request. |
Your right to complain
We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously.
You can submit a complaint at any time by contacting;
Sarah Dommett
Data Protection Officer
dpo@AIT Home Delivery (UK) group.co.uk
You always have the right to complain to our supervisory authority. We are based in the UK and our Supervisory Authority is the UK Information Commissioners Office, and more information can be found here:
https://ico.org.uk/concerns
or you can write to the ICO by using the address below;
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
